Sprint Store by Marshall Wireless

Sales Associate


St. Louis, MO


Full Time

Position Title:    Sales Associate                     


The Sales Associate is responsible for providing for the overall guest experience which includes developing professional solutions for our customer’s wireless needs. Sales Associates accomplish this by providing an exceptional customer experience through expert product knowledge and enthusiasm which clearly shows the customer we are interested in solving their needs.  Sales person must be a goal oriented person that knows how to make friends out of strangers in a minute.  This individual will be very persistent and not have any fear of rejection and will be willing to pursue the sale until it is complete. The Sales associate we are looking for will also be driven by working in a competitive highly compensated structure that has an unlimited earnings capability.  Sales Clerks need not apply.  We are looking for the talented sales people that know how to hunt for sales and never miss quotas.

Essential Functions:

  • Greet all customers in a professional, friendly, and timely manner, including answering phones and directing customer inquiries.
  • Maximize the customer experience "solving the whole problem" by following the Marshall Wireless sales process.  
  • Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the retail store location.
  • Maintain integrity of store operating procedures to include: opening, closing, inventory, point-of-sale paperwork/record keeping, and cash management, and maintaining store standards/appearance in merchandising, backroom, restrooms and work area.
  • Meet sales quotas while also maintaining high customer service scores.  Requires satisfactory completion of Sprint new hire sales training.  
  • Must continually strive to reach the next level in personal goals (Assistant Manager).
  • Must be goal oriented and be driven to help the customer when they walk in the door so they can get referrals and build their business.
  • Ensure the “best retail experience” model is being achieved. 
  • Handle daily store operations such as opening/closing, inventory control, cash management and various office/administrative duties.
  • Continuously be available to step in and help with store functions without having to be asked.  
  • Fully and accurately record all time worked each day utilizing the Company’s Time & Labor System (clocking in and out).
  • Adhere to the store schedule.  
  • Stay up-to-date on all industry information and technology.
  • Attend all scheduled meeting and training sessions.  
  • Assist in other tasks, duties or projects as assigned by management.

Qualifications / Basic Job Requirements:

  • Must be able to stand, walk and bend for up to eight (8) hours.
  • Excellent organizational and problem solving skills.
  • Excellent interpersonal skills.
  • Professionalism.
  • A knack for technology and the ability to learn wireless quickly.
  • Strong verbal communication skills.
  • Energetic, Positive, persistent, and outgoing personality that knows how to make friends out of complete strangers.
  • Availability in flexible scheduling in other words can work nights and weekends; reliable transportation.
  • Working knowledge of PC Windows’s applications (Excel and Word) required.
  • High school diploma or general education degree (GED).
  • Knowledge of wireless communication preferred.
  • Previous retail sales experience and outstanding customer service skills preferred.

Physical and Mental Requirements:

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.